Support

General

•	What is Vopium?
•	How does Vopium work?
•	How is Vopium different from other VOIP services?
•	Are there any hidden costs?
•	What is VOIP?

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Using Vopium

•	How do I make a call with Vopium?
•	How do I send SMS with Vopium?
•	Can I avoid seeing a warning message every time I make a call?
•	When I try to call I am told that "I am not a registered user, but I have recently registered"?
•	When I make a call I am told that Vopium is not able to recognize my phone number. Please unhide what to do?

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Billing and Payment

•	What's the deal with the free trial?
•	How much does it cost to use Vopium?
•	How does Vopium charge me?
•	I have registered my phone with Vopium but my mobile operator continues charging me for my international calls
•	What is auto top-up?

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Wifi calls with Nokia smartphones

•	Do I have to set WiFi settings manually or it will be configured automatically?
•	Why WiFi settings are required? Is it necessary?
•	How can I connect with Vopium VoIP?
•	Which fields are required by user to fill in the WiFi settings?
•	How can I switch from WiFi to GSM application?

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Wifi calls with Windows Mobile phones

•	Do I have to set WiFi settings manually or it will be configured automatically?
•	Where can I find Vopium WiFi settings on my handset?
•	Which fields are required by user to fill in the WiFi settings?
•	Why WiFi settings are required? Is it necessary?
•	Can I switch from WiFi to GSM application?

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Using Vopium Sync

•	How do I synchronize my contacts and calendar?
•	Which phones are supported by the Vopium Sync?

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GPRS Settings for Blackberry

•	GPRS Settings

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Before you download Vopium

•	How much does it cost to get registered for Vopium?
•	Do I need to have a Vopium supported mobile to use Vopium?
•	Vopium does not support my mobile phone. What should I do?
•	What are Java, Symbian/UIQ, and Windows-based Smartphone or Pocket PC or Blackberry mobile phones, and why does it matter which one I have?
•	Can I have more than one mobile phone on the same Vopium account?

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Installation and download help

•	I have registered using a wrong phone number - how can I change it?
•	I have downloaded Vopium, but I cannot find it on my phone
•	I didn't receive any SMS from Vopium
•	I was unable to open the link in the SMS
•	My download was interrupted

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Support:

Live chat support

Chat online with the Vopium 24x7 support team

Start live chat support

Call support

Call our international 24x7 support team

support@vopium.com

Europe (west)

Austria + 43 720 881 134

Belgium + 32 784 801 41

Cyprus + 357 220 305 73

Denmark + 45 72 72 72 20

Finland + 358 923 113 368

France + 33 (0) 805 100 748

Germany + 49 800 664 6404

Greece + 30 211 198 0191

Ireland + 353 766 060 812

Italy + 39 199 442 024

Luxembourg + 352 208 802 60

Malta + 356 277 802 09

Netherlands + 31 858 880 388

Norway + 47 215 14 502

Spain + 34 933 803 403

Sweden + 46 850 311 704

Switzerland - ZURICH + 41 435 016 449

U.K. + 44 208 819 7478

Europe (east)

Bulgaria + 359 249 174 12

Croatia + 385 177 762 98

Czech Republic + 420 246 019 877

Estonia + 372 668 1295

Hungary + 36 180 882 06

Latvia + 371 676 525 74

Lithuania + 370 520 589 77

Poland + 48 223 008 467

Romania + 40 318 107 753

Slovakia + 421 552 302 833

Slovenia + 386 260 014 20

North America

Canada + 1 514 907 7480

United States + 1 518 770 1261

South and Latin America

Argentina + 54 115 984 1197

Brazil + 55 213 958 0782

Chile + 56 25 70 84 99

Colombia + 57 2 89 12 799

Mexico + 52 554 624 2446

Puerto Rico + 1 787 296 8387

Asia-Pacific

Australia + 61 280 148 293

Hong Kong + 852 580 801 26

Japan + 81 345 209 696

New Zealand + 64 944 273 60

Singapore + 65 31 58 10 50

Middle East and Africa

Bahrain + 973 161 992 55

Israel + 972 372 191 69

South Africa + 27 875 501 152