Vopium Privacy Statement

Your privacy is important to Vopium, and Vopium is committed to respecting your privacy and the confidentiality of your personal data, traffic data, and communications content. This Privacy Statement is designed to assist you in understanding how Vopium uses and safeguards the information you provide for using Vopium Software and/or Vopium Service.

Vopium collects and processes, or has third party service providers who collect and process on Vopium’s behalf, personal data relating to you, as permitted to: (1) provide the Vopium Service, in particular to convey the communications you make by means of the Vopium Software and/or the Vopium Service; (2) invoice you for your use of the Vopium Service; and (3) carry out Vopium marketing activities.

In this Privacy Statement, the following capitalised definitions are used in the singular and plural.

Communications Content: Any information that is communicated by users of Vopium Software and/or Vopium Service such as calls or instant messages;

Feedback Information: Any information that is reported to Vopium by filling in the feedback forms on the Website;

Passive Information: Information that is necessary in order to provide you with the desired functions of the Vopium Software, such as a session ID token, source and destination addressing information, and the version of the software you are using;

Personal Data: Any information that Vopium processes relating to an identified or identifiable user of Vopium Software and/or Vopium Service;

Registration Information: Any information provided when voluntarily registering on the Website, including, but not limited to, username and password;

Vopium: Under this Privacy Statement, the company incorporated under Danish Law,

Vopium A/S: Frederiksborggade 12, 2nd floor, 1360 Copenhagen K, Denmark;

Vopium Software: Vopium software that allows you to communicate with any telephone number in the world at a very low price;

Vopium software that allows you to communicate with any telephone number in the world at a very low price; Subscriber Information: Information that is necessary in order to verify your identity and to provide Vopium Service, such as your name, billing information and email address on the Website;

User Profile: Any information about you, the user, provided by you on the Website, that is intended to be shared with other users of Vopium Software, and/or can be searched for by other Vopium users, and/or (only with the user’s approval) can be added to another user’s “Friends List”, including the user’s own “Friends List”

Vopium Service: The payable services provided by Vopium and/or Vopium’s partners, including but not limited to, the “Vopium Out” service, “Vopium In” service and Voicemail service and other services which may be extended or altered from time to time;

Website: The Vopium Website is located at www.vopium.com;

You: You, the user of the Vopium Software and the Vopium Service, also used in the form “your” where applicable.

You, the user of the Vopium Software and the Vopium Service, also used in the form “your” where applicable.

• What is Vopium and what services does it offer?
• What information does Vopium collect?
• How does Vopium use this information and for what purpose?
• To whom does Vopium transfer your personal information?
• What are “cookies” and how does Vopium use them?
• How far does Vopium’s responsibility extend?
• How does Vopium protect your personal information?
• Can this Privacy Statement be modified?
• What rights do you have and how can you contact Vopium?

1. What is Vopium and what services does it offer?
Vopium is a company established under Danish law. Through the Website, Vopium offers you Vopium Software such as the Vopium Service, which may be extended or altered from time to time.

2. What information does Vopium collect?
In order to provide the Vopium Software, Vopium gathers and processes the following information:

• Registration Information
• User Profile
• Email Address

Email Address In order to provide you with Vopium Service, Vopium shall, in addition to the abovementioned information, collect and process the following information:

• Subscriber Information

Vopium does not collect any Communications Content.

3. How does Vopium use this information and for what purpose?
Our primary purpose in collecting information is to provide you with a safe, smooth, efficient and customised service. We may use the information defined in this Privacy Statement to:

• Provide the services and customer support you request
• Resolve disputes
• Collect fees
• Troubleshoot problems
• Customise, measure, and improve Vopium Software, Service, and Website content and layout
• Customise, measure, and improve Vopium Software, Service, and Website content and layout
• Inform you about targeted marketing, service updates, and promotional offers (unless you request not to receive such information)
• Compare information for accuracy, and to verify your identity
• Provide other services for you as described when we collect the information

Additionally we may use your information as described below:

Register Information
You need to register to use Vopium Software, and Registration Information may be needed if you want to use a particular Vopium Service.

User Profile
Vopium stores the User Profile on a central server. You can access your User Profile from “My Vopium”. Log in to www.Vopium.com in order to view, correct, complete or remove information.

Email Address
Vopium respects the privacy of personal email accounts and stores your email addresses just as securely as other Personal Data. Vopium will not send you unwanted email messages or junk mail, and your details will not be passed to third parties for their marketing purposes without your explicit permission. However, Vopium will use email to send you messages about faults and service issues. Vopium may also use email to keep you updated with news about the Vopium Software and Vopium Services. If you do not wish to receive email updates, please contact Vopium at delete@vopium.com. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Vopium reserves the right to use email to notify you of any eventual claims related to your use of Vopium Software and/or Vopium Services, including without limitation claims of violation of third party rights.

Subscriber Information
Vopium asks for Subscriber Information in order to verify your identity and to provide Vopium Service. We use third party banking organisations and other providers of payment services to bill you for Vopium Service and we will, therefore, supply this billing provider with the necessary billing data.



Please note that your billing data is sensitive information which can be used to find out about your use of Vopium Service. Please be sure to keep this information safe and do not share it with others.

4. To whom does Vopium transfer your personal information?
Except as provided below, Vopium shall not sell, rent, trade or otherwise transfer any Personal and/or Traffic Data or Communications Content to any third party without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.

In order to provide you with Vopium Services or other services you have requested, Vopium may sometimes, if necessary, share your Personal and Traffic Data with Vopium’s Affiliates (as defined in the End User License Agreement), carriers, partner service providers and/or agents, for example the PSTN-Vopium gateway provider, distributors of Vopium Software and/or Vopium Service and/or the third party banking organisation or other providers of payment services. Vopium will always require these third parties to take appropriate organisational and technical measures to protect your Personal Data and Traffic Data and to observe the relevant legislation. Please be informed that, not with standing the above mentioned, in the event of a designated competent authority requesting Vopium or Vopium’s local partner responsible towards such authority, to retain and provide Personal and/or Traffic Data, or to install wiretapping equipment in order to intercept communications, Vopium and/or its local partner will provide all necessary assistance and information to fulfil this request.

Information collected on the Website may be stored and processed in any country in which Vopium maintains facilities. In this regard, or for purposes of sharing or disclosing data in accordance with Article 4, Vopium reserves the right to transfer information outside of your country. By using Vopium Software or Vopium Service you consent to any such transfer of information outside of your country. As Vopium continues to develop its business, Vopium may sell or buy subsidiaries or business units. In such transactions, as well as in the event that Vopium or substantially all of its assets are acquired by a third party, personal information of Vopium users will generally be one of the transferred business assets. We reserve the right to include your Personal Information, collected as an asset, in any such transfer to a third party.

5. How far does Vopium’s responsibility extend?
The Website may contain links that will allow you to leave the Website and access other websites. Linked websites are not under the control of Vopium and it is possible that these websites have a different privacy policy. This Privacy Statement applies solely to Personal Information that is acquired on the Website, so Vopium urges you to take care when you enter any personal information online. Vopium accepts no responsibility or liability for other websites.

6. How does Vopium protect your personal information?
Vopium shall take appropriate organisational and technical measures to protect the Personal Data and Traffic Data provided to it or collected by it and shall not retain it any longer than permitted in order to perform its services or as required under relevant legislation. Your Personal and Traffic Data can only be accessed by authorised employees of Vopium who require access to this data in order to fulfil their given duties.

Vopium shall take appropriate technical measures to protect the confidentiality of the Communications Content via its Vopium Software and Vopium Service, with due observance of the applicable obligations and exceptions under the relevant legislation.

7. Can this Privacy Statement be modified?
Vopium reserves the right to modify the provisions of this Privacy Statement if deemed necessary. We will inform you of these changes by publishing the revised Privacy Statement at www.vopium.com/privacy-policy. The revised Privacy Statement shall come into effect within thirty (30) days of such publishing, unless you expressly accept the revised statement earlier by clicking ACCEPT You agree that the express acceptance by you, or your continued use of the Vopium Software or Vopium Service after the notice period of thirty (30) days, shall constitute your acceptance of the Privacy Statement.

8. What rights do you have and how can you contact Vopium?
If you would like to exercise your right to view, correct, complete or remove your Personal Data, please contact Vopium at delete@vopium.com. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Vopium will fulfil your request within a reasonable period of time and upon verification of your identity, provided that Vopium will not contravene any applicable legislation by fulfilling your request.

9. How long is your Personal Data kept by Vopium?
Vopium will retain your information for as long as is necessary to: (1) perform the Vopium Service; (2) invoice you for your use of the Vopium Service and until invoicing for the Vopium Service cannot be lawfully challenged and legal proceedings may no longer be pursued; (3) carry out Vopium marketing activities; (4) comply with applicable legislation, regulatory requests and relevant orders from competent courts; (5) enforce our Terms of Service; or (6) fulfil any of the other purposes detailed in this Privacy Statement.

© Vopium A/S
Rådhusstræde 6, 2
DK-1466 Copenhagen K
Phone: + 45 72 72 72 27
CVR: 29 52 19 80
Email: support@vopium.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Last revised: 15 January 2007