Support

Frequently Asked Question   Any words Exact phrase

Using Vopium

QUESTION:

When I try to call I am told that "I am not a registered user, but I have recently registered"?

ANSWER:

You are probably calling from a different phone number than the one you have registered. Either use the other phone or log-in and add the phone you want to use for Vopium.

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How do I make a call with Vopium? How do I send SMS with Vopium? Can I avoid seeing a warning message every time I make a call? When I try to call I am told that "I am not a registered user, but I have recently registered"? When I make a call I am told that Vopium is not able to recognize my phone number. Please unhide what to do? The people I call can not see my number - instead they see a number starting with +45 or +46? Can I also use Vopium from my landline? Can I also make calls with Vopium in countries where Vopium is not present? Do the person I call need to have Vopium installed on his/her mobile to make savings? What are the call packages? What are the costs of these packages? How can I buy a package? I am trying to buy a package but I am unable to select the number. How can I terminate a package? Is there any time limit on using these packages? Can I buy multiple packages on the same number? Can I use the same package from different phones? I need to make calls to destinations not included in the package, what do I do and what does it cost? What do the different numbers displayed on Dashboard indicate? I have a new mobile - how do I get Vopium on the new handset? Can I block my phone number? How do I re-install Vopium? How do I change my e-mail address? How do I change my password? Where can I see my payments records? Where can I see my incoming and outgoing balance records? Where can I see my call history? Where can I see my SMS history? How do I use Web-to-SMS? How am I charged for using Web SMS from Vopium.com? Can I transfer money from one phone to another - Can I share my Vopium balance with other users? What does download Vopium on desktop means? Can I get my Vopium account balance on my mobile phone? How can I know the Vopium call rates to a specific country? What about Tell-a-Friend, How does it work and does it cost me anything? What is the purpose of get SMS settings? What type of support does Vopium provide? How can I contact supports department of Vopium? I have forgotten my password, what do I do? How can I be sure I have the latest version of Vopium? I tried to make an international call but did not hear the automated voice